Charlie Miller is Head of Service (Scotland).
The Head of Service takes full responsibility for the contract from when it is awarded, and is responsible for total client interface, best practice, advice and performance levels and takes an active role to ensure security is being effective to its maximum potential.
The core responsibilities of Charlie’s role are as follows:
Charlie’s key industry experience includes 25+ years managerial experience within the Private Security Industry. This has included deploying and developing security staff and management for organizations involved in the commercial, industrial, retail and construction industry sectors. His previous roles include being a Security supervisor, Contracts Manager and Operations Manager.
Charlie’s qualifications include:
Some of his key achievements in the industry include:
When asked what his best job challenge was, he said managing a small to medium enterprise (SME) which became the first SME in Scotland to secure SIA Approved Contractor Scheme (ACS) accreditation and maintained and improved the annual assessment score, ensuring they remained within the top quartile of the approved contractor’s scheme for organizations of their size.
Charlie’s role benefits the customer in the following ways: