Improve Your Front of House Service

Your front of house team is the face of your business and your brand. As such, it’s important they portray the correct image in delivering excellent customer service and extending a warm welcome to all your guests.

First impressions count. Front of house staff act as brand ambassadors, endorsing your company ethos and culture. They must, at all times, ensure each visitor experience is memorable for the right reasons.

At Kingdom, our number one objective is to take care of your brand, your company, your image. We consider ourselves to be an extension of your business and we take great pride in providing tailor made reception and concierge services planned and designed around your organisation and brand.

Reception and Front of House

Kingdom provide a wide array of reception and front of house services specifically designed to create that warm, welcoming atmosphere your guests expect and deserve. We recognise that sometimes it’s the simplest of things, the finishing touches which make the biggest impact – a complimentary newspaper, fresh flowers attractively presented brightening up reception, a welcoming coffee, perhaps. These are the things which make a difference, the things which you give you the edge over your competitors.

Our professional, fully trained and equipped front of house service provide:

  • A tailor made, dedicated five-star service
  • A safe, secure, warm and friendly atmosphere for your staff, visitors and customers
  • Effective team working and first class collaboration
  • An ability to react and respond to customer demands

At Kingdom we go the extra mile to ensure our personnel reflect your company ethos and corporate values whilst adapting to the growing needs of your business. Trained to adopt a totally proactive approach in all aspects of their roles, our personnel also exhibit a team mentality and collaborate effectively. Whether they’re answering telephones, greeting guests or providing security, professionalism is key and attention to detail assured.

All our individuals are fully trained in communication techniques. We also provide in depth security awareness to complement any in situ guarding operations or alternatively comprehensive manned guarding solutions. Our personnel are impeccably presented at all times, wearing attire to suit individual customer requirements.

Concierge Services

While concierge services vary according to the size of an organisation and the nature of their business, their objectives always remain the same – to save you precious time, free up your resources and add value.

Kingdom also offer an extensive range of concierge services, tailor made to match individual niche requirements. From discounted theatre tickets, chauffeur services, booking flights and accommodation, dry cleaning to recommending restaurants and local places to visit, our team of concierge professionals take time to understand your business, your locality and your clients. This enables us to be flexible, yet proactive – reacting to the changing needs of your industry sector and clients.

Corporate Helpdesks

A third equally important service to improve your front of house service is through a corporate help desk facility designed to support your organisation with meeting room management, call and email handling and general administrative duties.

Kingdom recognise the importance of these three facets of a concierge service to your business, recruiting high calibre personnel selected for their suitability. All our personnel carry out their tasks diligently, professionally and have specialist expertise and experience to adapt and react to priorities and emergency situations.

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700

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