Concierge Services that Every Business Owner Should Consider

As a business director, owner or head of the customer service department, you will have many responsibilities on your plate which could potentially make it hard to monitor whether your visitors and guest are catered for appropriately. Customer service starts right when the customers walk past the door, and they will get their impression of the company within the few seconds after entering the building. And this is the reason why the reception should be one of the areas that you should pay much attention to. It is advisable to hire concierge service providers who will cater to your clients before they are directed to the specific office or department.

Here at Capital Concierge services, we have a wide range of concierge services that are diversified to ensure that you are covered in all dimensions. This includes;

Bespoke Concierge Services
    • Our wide range of concierge services package deal comprises
    • Making hotel reservations
    • Travel arrangements such as chauffeur services
    • Flight booking
    • Provision of discounted theatre tickets
    • Personalised travel essentials
    • Lifestyle manager services under which we provide services such as dry cleaning services

Reception and Front of house management
The first point where your customer gets in touch with your organisation is your reception area. This is the reason why you should ensure that it is of a high standard and will positively influence the impression of your business. Capital Concierge services will take full ownership of your reception to represent your business to the fullest. More so, these services are not only inclined into observing the welfare of your customers but also the employees of your company.

Corporate Help desk
Help desk is one of the customer services that provides a platform where the clients and customers are personally catered for by responding to their inquiries and directing them accordingly. At Capital Concierge, we will assign you professionally trained personnel that will have a perfect understanding of your business to enable them to handle any inquiry. For both call and email handling, we’ve got you covered. Other services under his category include escalation procedures, meeting room management, as well as general administrative duties.

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

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