Inside Kingdom - Happy New Year and the very busy year that was!

Firstly, thank you to all our 2010 customers and newsletter readers. Each year we have gained more readers and more customers and the loyalty of our customer base goes way back to 1993. A very BIG thank you to old and new for making 2010 a great success for Kingdom. The Kingdom Team wish you all a very Happy New Year and prosperous 2011

2010 was a difficult commercial climate for most if not all businesses, however Kingdom still managed to demonstrate strong financial stability and grow our business organically and through acquisition. Our marketplace changed dramatically in 2010 with many smaller security operators dropping out the marketplace and at the other end of the scale saw the bigger companies merging or selling.

2011 will no doubt be another year to test our industry and companies with the right profit margins, robust and innovative systems and the ability to offer added value will certainly be the ones who gain the most out of 2011.

The Kingdom 2011 New Years Resolution!
- To care and value our people that care for you so success, results and profit come quite naturally

Below is a selection of just some of our 2010 success stories and business facts & stats:-


Accreditation, Quality & Business Continuity
  • 2.7 million guarding hours supplied
  • 755 Key Holding contracts held and 2,728 alarms responded
  • 67,213 mobile patrols completed
  • Kingdom become recognised as a Top 20 UK Security Provider
  • Kingdom recognised in the Plimsoll report as one of the strongest industry providers (page 153)
  • ACS: Achieved top 15% score and became an ACS Pacesetter
  • ACS: 2006 to 2010 excelled in staff and client welfare
  • Passed EN ISO 9001 quality audit (NO non conformances)
  • Retained Safecontractor accreditation
Major Wins & Acquisition Growth
  • Kingdom won and mobilised 318 new guarding contracts and 293 mobile contracts across the UK
  • Acquired FSG, Firewalker, Concept, Alamo, Protocol  & Coppermount
Staff Focus
  • 1,146 Officers employed
  • 11% staff turnover
  • 38% of guards have worked for Kingdom over 5 years
  • Average Officer Age 38
  • 203 Kingdom staff were commended by our customers
  • Average new officer completed 6 days / 48 hrs training
  • Web site “Staff Zone” launched
  • The Messenger – staff magazine made available on line
  • NVQ’s for all launched
Customer Focus
  • 7,136 ready to go licensed Officers on our recruitment databsase
  • The average Client Manager been employed by Kingdom for over 9 years
  • Less than 0.1% complaints about our service
  • Processed 1,312 incident reports / 109 per month!
  • Web site Customer Zone launched
  • New support office opened in the South
  • New Corrective Action Unit (CAU)


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