News

Major security exercise carried out for Scottish ferry client

On 28th January 2019, Kingdom deployed 28 officers across various ferry terminals around Scotland to conduct vehicle and passenger searches to comply with International Ship & Port Facility Security Regulations 2004.

On the day, we conducted over 225 vehicle searches and more than 127 personnel searches.
Our officers worked to the highest standard we always set, and they were able to professionally complete all checks with minimal disruption.

Commenting on the day, Kingdom’s Regional Business Manager, Jamie Graham, said: “The team performed exceptionally well during the day. They remained professional at all times and showed the excellent work Kingdom does on a daily basis. Thank you to each and every one of them.”

Kingdom provides both security and cleaning services for CalMac Ferries Ltd. It is the largest fleet of car and passenger ferries in the United Kingdom. It has 31 vessels in operation providing lifeline services to 24 islands off the west coast of Scotland, as well as operating routes across the River Clyde. They provide 135,585 sailings every year – an average of 371 sailings a day – to 50 ports. For more information about CalMac Ferries, please visit https://www.calmac.co.uk


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Vacancy - Commercial Manager

An excellent opportunity has arisen to apply for a Commercial Manager role with Kingdom.

Applicants require a minimum of 5 years+ experience in a similar position or ideally similar service type.

Professional Development/Qualifications:
- Holds appropriate/relevant qualifications
Evidence:
- Of achievement

Other:
- Self-starter to hit the ground running
- Strong analytical skills and high attention to detail
- A “doer” who is prepared to get involved in the day to day tasks, does the “nitty gritty” and a stickler for the detail
- Capable of analysing data and able to produce good useful reports with succinct accurate information
- Ability to manage multiple projects/tasks/high volume turnover of data, emails, information and reports
- Holds excellent appropriate IT skills
- Communicates well (written and verbally) and professionally at all levels
- Helpful and diligent, with a ‘can do’ attitude and strong engagement skill
- A team player as well as working independently with a focus on sharing good practise
- Great work ethic, professional, dligent and determined, possessing vision and excellent business acumen and a strategic outlook

What does success look like?
Examples shown are not exhaustive and may include any other reasonable duties:

General Responsibilities
- Be our commercial specialist, sharing knowledge and expertise to support customers and colleagues
- Implement robust governance and processes and oversee compliance (how we do business – Commercial Dept.)
- Working collaboratively with the operations teams to understand margins, cash positions and areas to improve both.
- Interacting with finance/operations to ensure the cash position is maximised and the debt/WIP balances are managed.
- Manage and control critical business commercial information. Samples include:
  -- Understand contract by contract P+L, granular detail and control margin
  -- Manage P&L recovery plans (jnternal and external)
  -- Commercial variations (SA07) – control pay, charge & hours processing
  -- New Business Enquiry (NBE) – control pay, charge and hours processing
  -- Access rights - control pay & charge
  -- Annual review process and control (contractual, inflation legislation)
  -- Operational spend control – checks and balances (holiday spend, CSP & SSP, expenses, contract training, 3rd party, consumables, contract equipment, uniform, hotels & travel, police headcount)
  -- Introduce innovative software and smarter ways of working
  -- Supporting bids (new and retender)
  -- Negotiating and agreeing commercial contracts
- Regular performance progress reporting (monthly) against Job Description

People Management:
- Identify and acquire the best talent possible and form a TEAM
- Lead from the front and by example
- Mentor, develop, motivate and inspire your team to be competent, compliant, confident and empowered brand ambassadors
- Open & effective communication and develop trust
- Constructive management of conflicts
- Encourage collaborative problem solving and individual “right” decision making
- Retention and satisfaction of colleagues through excellent welfare, performance and target appraisals and personal development to enhance their skill set

Strategy
- Understand our business, structure, departments, customers, processes and systems
- Agree performance targets/metrics/goals and milestones
- Identify areas of improvement and innovations and smarter ways of working

Brand Protection
- Knowledge, regulation, implementation and compliance of Kingdom management systems for:
  -- Quality - Health and Safety - Environmental - Employment law
  -- Other appropriate manuals, policies, processes and procedures and business strategy

- Job Type: Permanent
- Hours: Monday - Friday 09:00 – 17:00 or flexible working methods to meet the demands of the position and primary objectives

For more information or to apply, please contact mark.wallace@kingdom.co.uk

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk



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Kingdom Provides Guarding to El-Rahma Charity Trust

We are proud to have started providing our guarding service to El-Rahma Charity Trust.

This caring charity assists with the relief of poverty and advancement of education and religion in the Muslim community, in both the UK and abroad, and in particular to assist poor people and orphans of Islamic religion in the United Kingdom and abroad.
To find out more about El-Rahma Charity Trust, please visit www.elrahma.org.uk/

Kingdom began providing guarding to El-Rahma Charity Trust on the 24th December 2018. As part of this new contract, we have endeavoured to ensure that the premises are safe and secure at all times. All our guarding teams are screened, vetted, qualified and experienced and supported by the latest technologies.

Kingdom is one of the UK’s top-performing and most highly-accredited providers of national security solutions. We are equipped to support even the most complex public-facing environments. We deliver the highest standards of security, regardless of how demanding or challenging the task may be.


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Vacancy - Sales Manager (Scotland)

An excellent opportunity has arisen to apply for a Sales Manager role with Kingdom, working across the Scotland area.

Applicants require a minimum of 3 years+ experience in role and industry with a high-quality service provider

Benefits: Company vehicle, Laptop & phone.

Primary Objective: Identification, generation and sales conversion (security solutions & facilities management) to meet sales and margin targets through sustainable profit and to actively manage the sales process from identification to order. Support is available from the Kingdom Leadership Team for complex large pitches and strategies

Essential Experience & Skills:
- A minimum of 3 years’ proven experience in a similar role and industry with a high-quality service provider
- Front Line Security Licence
- A constant, confident and effective target achiever and closer of low and high-value new business contracts
- Up to date with the latest trends and best practices
- Quality presenter (to support bids)
- Commercial astuteness/experience and understanding of TUPE
- Excellent excel / IT skills / CRM systems
- Communicates and negotiates effectively and professionally at all levels – being polite, helpful and diligent, with a ‘can do’ attitude and strong engagement skill
- Operational, technical and innovative mind to provide real customer solutions

General:
- Self-starter to hit the ground running
- A stickler for detail
- Ability to manage multiple projects/tasks
- Be a team player as well as working independently with a focus on sharing good practice.


Responsibilities - Primary responsibilities shown are not exhaustive and any other reasonable duties may be requested and undertaken.
Primary
- Sales process compliance (Sales - How we do business)
- A tenacious and innovative approach to the creation of self-generated leads and appointments and maximising existing current customer opportunities
- Write, prepare and support quality quotations / tender submissions and support site consultations as appropriate
- Close business and achieve or exceed sales target through sustainable profit
- Working closely with the operations team to retain good business and expand through cross-selling
- Keep abreast of industry and competitor intelligence
Brand and Business Protection
Knowledge, regulation, implementation and compliance of Kingdom management systems for:
- Quality - Health and Safety - Environmental – Employment Law
- Other appropriate manuals, policies, processes and procedures and business strategy
General Responsibilities
- Good administration
- Communication policy compliance
- Regular performance progress reporting against your Job Description

• Job Type: Permanent
• Hours: Monday - Friday 09:00 – 17:00 or flexible working methods to meet the demands of the position and primary objectives

For more information or to apply, please contact mark.wallace@kingdom.co.uk

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

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Lead Provider of the Month

Jamie Graham presented with his award
by Andy Ellis, Business Development Manager
A company is only as good as it’s colleagues, and we know our services are made the very best they can be by the hard work and dedication our colleagues put into their roles. It is with this in mind that we are pleased to give our Lead Provider of the Month Award for January to Jamie Graham.

Jamie is a Regional Relationship and Development Manager in the Scotland region. He always works hard to provide business intelligence leads and he always endeavours to make sure that our customers are receiving the professional level of service that we promise to provide. 

Jamie will be awarded with a certificate & store vouchers and, as with each winner of Lead Provider of the Month, he will be entered into an annual competition along with every other monthly winner of the award. Congratulations Jamie!

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Kingdom Officers Play a Part in Sea Rescue

Here at Kingdom, we pride ourselves on the quality of the colleagues we employ, both in their professional roles and as people. It is with great pride that we bring this news piece to you.

At around 2.20pm on the 29th January, Kingdom officers spotted a woman struggling in the sea and in urgent need of assistance. The officers immediately leapt into action, contacting both the ambulance service and the Humber Coastguard and discussed plans to rescue the stranded woman.

Thankfully, the rescue from both RNLI and the Coastguard team was successful and the woman is now in the care of the ambulance service. We wish her a speedy recovery.

Officers were thankfully patrolling near the North Promenade, Cleethorpes, when the woman was spotted. The patrol was in accordance with Kingdom’s environmental protection contract with North East Lincolnshire Council, which has been in place since 29th October 2018.

This is just one of many incidents where Kingdom officers have carried out a duty of care to the public in such traumatic circumstances and we feel they should be recognised for their actions. At Kingdom, we cannot overstate how proud we are in our officers to know they are not only carrying out their duties to the best of their abilities but that they are also on hand to help people when it matters most.

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Wigan Athletic - Kingdom Goal of the Month - January 2019

We’re delighted to sponsor Wigan Athletics Goal of the Month competition. The competition which runs each month will ask fans to vote for their favourite goal and the winning player will be awarded the Goal of the Month trophy.

After recently renewing our partnership with the high-flying Championship club, we couldn’t be happier to sponsor this award and we’re now asking the fans to put their vote forward for their favourite goal.

Terry Barton, CEO of Kingdom and life-long Latics fan, had this to say about the sponsorship:

“As a Latics fan, it’s already a joy for me to sit in the stadium and see Kingdom’s name proudly displayed around the ground, to now sponsor “Goal of the Month” is brilliant and I’m hopeful there will be plenty of fantastic goals for the fans to vote on.”



Voting will open at the start of each month and fans will be able to vote for their favourite goal.
The winner will be announced shortly after on both Kingdom’s website and the Wigan Athletic website.


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Kingdom Vacancy - Regional Relationship & Development Manager (Scotland)

An excellent opportunity has arisen to apply for a Regional Relationship & Development Manager role with Kingdom, working across the Scotland area.

Applicants require a minimum of 3 years+ experience in roles that have related to Security & Facilities Management.

Salary: Up to £35000.00 per annum dependent on experience, plus sales commission.

Benefits: Company vehicle, Laptop & phone.

Primary Objective: Regional brand ambassador responsible for the delivery of service excellence through ownership, process and effective team management.

Essential Selection criteria / Skill Base Requirements
Essential:
Experience: Front Line Security Licence in either DS / SG or CP qualified security professional with proven management experience within the security industry.
A minimum 3 years’ experience in a similar role with a high-quality service provider and a minimum 3 years security industry sector experience.
• Full clean UK driving licence.
IT: Hold excellent IT skills to use Logosoft, and the complete suite of Microsoft software including but not limited to Outlook, Word, Excel and Powerpoint
Communication: Communicate effectively and professionally at all levels – being polite, helpful and diligent, with a ‘can do’ attitude and strong engagement and negotiation skills
Service: Have the focus and proven ability to deliver the highest standard of customer service with key stakeholders. Have to drive and motivational skills to solicit the right responses from colleagues and drive their development to underpin effective efficient and innovative service solutions
Team Player: Be a team player as well as working independently with a focus on sharing good practice and supporting a sector-wide enhancement
Qualification: Holds appropriate and relevant qualifications and evidence of success

Role & Key Responsibilities

• Grow sales and profitability
  - Deliver great service on an agreed amount of customer contracts through ownership (security, LAS & FM)
  - Grow your contracts through customer awareness of all Kingdom service lines, USPs, technology and margin maximisation
  - Introducing contract efficiencies, added value, innovations and real solutions
  - Provide 5 qualified sales leads per month
  - Support sales in whatever capacity required of you
• Retain work
  - Red Zone awareness, ownership and the autonomy to troubleshoot and fix
  - Early awareness of all re-tenders and contracts reviews to support a win strategy
Success
  - Demonstrate evidence of success

• Job Type: Permanent
• Salary: Up to £35,000.00 per annum
• Hours: Monday - Friday 09:00 – 17:00 or flexible working methods to meet the demands of the position and primary objectives

For more information or to apply, please contact mark.wallace@kingdom.co.uk

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk


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Kingdom Vacancy - Regional Relationship & Development Manager (Stoke & Stafford area)

An excellent opportunity has arisen to apply for a Regional Relationship & Development Manager role with Kingdom, working across the Stoke & Stafford areas.

Applicants require a minimum of 3 years+ experience in roles that have related to Security & Facilities Management.

Salary: Up to £35000.00 per annum dependent on experience, plus sales commission.

Benefits: Company vehicle, Laptop & phone.

Primary Objective: Regional brand ambassador responsible for the delivery of service excellence through ownership, process and effective team management.

Essential Selection criteria / Skill Base Requirements
Essential:
Experience: Front Line Security Licence in either DS / SG or CP qualified security professional with proven management experience within the security industry.
A minimum 3 years’ experience in a similar role with a high-quality service provider and a minimum 3 years security industry sector experience.
• Full clean UK driving licence.
IT: Hold excellent IT skills to use Logosoft, and the complete suite of Microsoft software including but not limited to Outlook, Word, Excel and Powerpoint
Communication: Communicate effectively and professionally at all levels – being polite, helpful and diligent, with a ‘can do’ attitude and strong engagement and negotiation skills
Service: Have the focus and proven ability to deliver the highest standard of customer service with key stakeholders. Have to drive and motivational skills to solicit the right responses from colleagues and drive their development to underpin effective efficient and innovative service solutions
Team Player: Be a team player as well as working independently with a focus on sharing good practice and supporting a sector-wide enhancement
Qualification: Holds appropriate and relevant qualifications and evidence of success

Role & Key Responsibilities

• Grow sales and profitability
  - Deliver great service on an agreed amount of customer contracts through ownership (security, LAS & FM)
  - Grow your contracts through customer awareness of all Kingdom service lines, USPs, technology and margin maximisation
  - Introducing contract efficiencies, added value, innovations and real solutions
  - Provide 5 qualified sales leads per month
  - Support sales in whatever capacity required of you
• Retain work
  - Red Zone awareness, ownership and the autonomy to troubleshoot and fix
  - Early awareness of all re-tenders and contracts reviews to support a win strategy
Success
  - Demonstrate evidence of success

• Job Type: Permanent
• Salary: Up to £35,000.00 per annum
• Hours: Monday - Friday 09:00 – 17:00 or flexible working methods to meet the demands of the position and primary objectives

For more information or to apply, please contact mark.wallace@kingdom.co.uk

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk


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Kingdom Vacancy - Regional Relationship & Development Manager (Coventry & Worcester area)

An excellent opportunity has arisen to apply for a Regional Relationship & Development Manager role with Kingdom, working across the Coventry & Worcester areas.

Applicants require a minimum of 3 years+ experience in roles that have related to Security & Facilities Management.

Salary: Up to £35000.00 per annum dependent on experience, plus sales commission.

Benefits: Company vehicle, Laptop & phone.

Primary Objective: Regional brand ambassador responsible for the delivery of service excellence through ownership, process and effective team management.

Essential Selection criteria / Skill Base Requirements
Essential:
Experience: Front Line Security Licence in either DS / SG or CP qualified security professional with proven management experience within the security industry.
A minimum 3 years’ experience in a similar role with a high-quality service provider and a minimum 3 years security industry sector experience.
• Full clean UK driving licence.
IT: Hold excellent IT skills to use Logosoft, and the complete suite of Microsoft software including but not limited to Outlook, Word, Excel and Powerpoint
Communication: Communicate effectively and professionally at all levels – being polite, helpful and diligent, with a ‘can do’ attitude and strong engagement and negotiation skills
Service: Have the focus and proven ability to deliver the highest standard of customer service with key stakeholders. Have to drive and motivational skills to solicit the right responses from colleagues and drive their development to underpin effective efficient and innovative service solutions
Team Player: Be a team player as well as working independently with a focus on sharing good practice and supporting a sector-wide enhancement
Qualification: Holds appropriate and relevant qualifications and evidence of success

Role & Key Responsibilities

• Grow sales and profitability
  - Deliver great service on an agreed amount of customer contracts through ownership (security, LAS & FM)
  - Grow your contracts through customer awareness of all Kingdom service lines, USPs, technology and margin maximisation
  - Introducing contract efficiencies, added value, innovations and real solutions
  - Provide 5 qualified sales leads per month
  - Support sales in whatever capacity required of you
• Retain work
  - Red Zone awareness, ownership and the autonomy to troubleshoot and fix
  - Early awareness of all re-tenders and contracts reviews to support a win strategy
Success
  - Demonstrate evidence of success

• Job Type: Permanent
• Salary: Up to £35,000.00 per annum
• Hours: Monday - Friday 09:00 – 17:00 or flexible working methods to meet the demands of the position and primary objectives

For more information or to apply, please contact mark.wallace@kingdom.co.uk

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

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Kingdom response to Guardian Article (22/01/19)

Kingdom refutes all allegations in this article. None of the practices alleged in this article are part of Kingdom Enforcement Officers training and standards.

The source of the information is unnamed as are the persons he accuses of poor practices.

It is noted that the ex-employee was allegedly employed on one of our North Wales sites between 2015 and 2017, however it is a matter of absolute fact that Kingdom operate a transparent pay structure for all our Local Authority Support Staff, with a set hourly rate, the only other allowance they may qualify for is a ‘Quality Procedural Allowance’ set against identifiable KPI’s and not linked to numbers of FPN’s issued, rather the employees overall ability to conduct themselves within our set standards and issue only FPN’s of high quality and in keeping with our rules of engagement.

Kingdom only issue FPN’s to individuals who commit offences contrary to the legislation they are asked to enforce, this in the main is the Environmental Protection Act 1990. We patrol proportionally and without prejudice and strongly dispute the allegation our staff target the elderly or vulnerable.

All our work is carried out under the view of our Local Authority Clients who have full access to our systems with correct reporting mechanisms. We publish a full demographic report on the offenders who have been issued FPN’s and these will strongly disprove the assertion that we target any particular group within the communities we patrol.

Kingdom have significantly high figures of compliance in relation to offenders discharging their liability to prosecution by paying the penalty as an alternative to prosecution. Significantly in the case of those who choose not to discharge their liability, it is the Local Authority who decide on prosecution and of those prosecuted, in excess of 95% are convicted, which once again attests to the appropriateness of the issuance.

Kingdom is working closely with campaign groups focussed on Education and Engagement in relation to Litter and Dog Fouling and contribute both time and funding to support this activity.

This story is built on the foundation of an apparent ex-employee who is unwilling to identify themselves and as such his allegations should in the balance of fairness be treated with absolute caution until he/she does identify themselves and corroborate the allegations of poor practice alleged.

Notes to editor: Kingdom’s Local Authority Support Division accounts for less than 1% of Kingdom’s entire turnover. Linking the company’s growth to this division is again factually incorrect and designed to create a false narrative.

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Colleague of the Month

As everyone knows, a company is only as good as it’s colleagues, and we know our services are made the very best they can be by the hard work and dedication our colleagues put into their roles. We are pleased to give our Colleague of the Month Award to Ruairi McGuiran.

Ruairi has been an officer with Kingdom since October 2018, and in that short space of time, he has proved to be incredibly reliable, hardworking, conscientious and always prepared to go that extra mile.

He is an asset to both the team at Brent Housing and to Kingdom and is an example of professionalism and courtesy.  Ruairi is a credit to himself and is an ambassador for Kingdom.

Ruairi will be awarded with a trophy, certificate, store vouchers and, as with each winner of Colleague of the Month, he will be entered into an annual competition along with every other monthly winner of the award.

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Wigan Youth Zone Charity Race Night

On the 12th April 2019, Wigan Youth Zone are hosting their second annual Charity Race Night. The event takes place at the DW Stadium, Wigan and will run from 7pm – midnight.

The event is not to be missed, with 8 races taking place throughout the evening, amazing prizes will be won, a disco and heaps of entertainment!

Kingdom have been partners with Wigan Youth Zone for close to 5 years and we couldn’t be prouder to be a founder patron of this great organisation.

Wigan Youth Zone charity is an amazing cause that has been operating out of a purpose-built state-of-the-art youth facility in Wigan Town Centre since 2013. It offers all young people across Wigan aged eight to nineteen the opportunity to meet friends, have new experiences, learn new skills and access all the support they need to develop and achieve their potential.

Our CEO, Terry Barton recently spoke about the brilliant work done by Wigan Youth Zone and his beliefs on the responsibility of businesses such as Kingdom to assist good causes.

“The Youth Zone is a fantastic concept and provides a solid base of support and opportunity for the young people of Wigan and the surrounding area. This is of invaluable help, to the physically and financially disadvantaged and for those whose young lives have proved challenged for a variety of reasons.
Kingdom is all about people, support, opportunity, care and sincerity. We are a people business and have never forgotten our roots.
I believe, if possible, all businesses have a responsibility to support society, particularly the young. The rewards are tangible and there for all see. I am delighted we play our part.”

The Race Night event is Organised by Anne Hurcombe of Wigan Pier Promotions and you can purchase tickets to this event by clicking here

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

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