IKEA, the world’s largest furniture retailer and one of Kingdom’s clients, opened their newest UK store last week, and a team of 30 plus Kingdom Officers were pleased to be on hand to help make the event a success.
IKEA’s 19th UK store, IKEA Reading, officially opened to the public on Thursday 14th July, with the grand opening carrying on over four days until Sunday 17th July. In addition to this there were also events in the days leading up to the official opening, including a VIP event on Monday 11th and a friends and family day on Tuesday 12th, meaning that it was effectively an opening week.
Less than two weeks before the opening week, Kingdom was asked if they could supply an events team of 35 officers per day for seven days to provide security for the week’s events, which Kingdom was pleased to do.
Kingdom’s John Barrett, Business Manager for the South, said: “Operationally it is no small task to get 35 officers and a management team in place at short notice for a seven day period, but Kingdom did it and received glowing commendations from their client for their officers’ professionalism and engagement. Once again this showed that Kingdom can achieve great things, even at very short notice. It also demonstrated the importance of the IKEA contract to us and the importance of effective leadership, which the security industry overlooks at their peril.”
Following the opening, IKEA’s Deputy Country Risk Manager, Christian Featherstone, said:
“I am immensely happy with the service provided by Kingdom last week. Throughout the week and after your team performed impeccably. To an individual, I witnessed a high level of competence as well as an excellent level of engagement and customer service. I was very pleased to see a high level of personal presentation and attendance and it is clear to me that without the Kingdom team the opening would not have been the great success that it was”
Kingdom is pleased to provide retail security to all of IKEA’s UK stores (including Belfast), and two distribution centres. The nationwide security, cleaning and environmental protection company first started providing security services to IKEA in the UK in 2010 alongside three other security companies. In 2014 it was announced that Kingdom would be the sole security provider to IKEA in the UK. Kingdom provides IKEA with a unique security service, tailored specifically to match the IKEA environment and work ethos, and includes manned guarding teams, mobile patrol, key holding, customer service and reception teams as well as loss prevention and return on investment analysis.
IKEA is a multinational group of companies that designs and sells ready-to-assemble furniture, appliances and home accessories, and since January 2008 has been the world’s largest furniture retailer. The company is known for its modern architectural designs for various types of appliances and furniture, and its interior design work is often associated with eco-friendly simplicity. In addition, the firm is known for its attention to cost control, operational details, and continuous product development. Their vision is “to create a better everyday life for the many people”.
The new store is expected to be very important to the company. This is because of its key location and also because the new product lines and services that they will be testing there are not seen at any other stores in the world. There are going to be further activities, workshops, games and product demos happening at IKEA Reading throughout July and August for all ages to take part in. Visit http://www.ikea.com/gb/en/store/reading/homepage for more information.
Kingdom is an established retail specialist with a dedicated retail division that works in partnership with some of the biggest names in retail to reduce shrinkage and provide a return on investment (ROI).
Innovative, independent and driven to explore new ways Kingdom successfully manage thousands of service personnel to the highest standard specialising in security, cleaning and environmental protection. Our national network of regional support offices manage thousands of service personnel to the highest standard, benchmarked by all the major UK quality accreditation bodies.
Established in 1993 and operating nationally, commercial and service strength supported with organic and acquisition growth has seen Kingdom become one of the largest independently owned companies in the UK within their areas of service expertise. Commercially strong they have a strategy to continually grow and strengthen by expanding their services and offering a complete support service to their customers.
Kingdom take a fresh approach to the support services market: adapting to the proliferation of new technologies and emerging security threats, whilst also offering their customers a leaner, smarter and more connected way of working.
For more information about Kingdom and all their services, please visit www.kingdom.co.uk or call 0845 051 7702.