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Insider Tip of the Month - Understanding the ACPO policy (police alarm response)

The ACPO Policy on Police Response to Security Systems (April 2006) states that the Police Force will only attend monitored intruder alarms that ‘confirm’ alarm activations.

There are three levels of Police Response:

LEVEL 1: All monitored intruder alarm systems are assigned a Level One status when they are first installed

LEVEL 2: A Level Two Police Response means that the Police will attend as soon as possible depending on the resources available to them at that time

LEVEL 3: Police will not attend a Level Three alarm unless a member of the public contacts them to say that they have witnessed a crime taking place. Systems will remain at Level Three status until they have been free from false call-outs for a period of over three months and only after they have been upgraded to meet the latest Police requirements. Even after response has been re-instated, it will only be to confirmed activations. This level of response may affect your insurance cover.

Key Holders

Police policy requires that you have at least two key holders who:
• are trained to operate the intruder alarm system
• are telephone subscribers
• have adequate means to attend the premises at all hours
• have access to all relevant parts of the premises
• can attend within 20 minutes of receiving the initial alarm activation.
Persistent failure to attend within 20 minutes can lead to withdrawal of Police Response.

What are my options?

Outsource your key holding and alarm response service to the Kingdom Security Ltd Mobile Response Team. Licensed, uniformed and trained response staff dispatched within company branded response vehicles. 2,000 keys held nationally and responded to 5,000 activations annually. ACS approved company (score 130). Top 20 UK security supplier.

Call 0800 652 5161 for an immediate quote

ACPO