News

Inside Kingdom – Happy New Year–we laughed, we cried and we achieved!

Thank you to all our 2011 customers and readers, without you we could not have achieved what we did in 2011.

2010 was a challenging year but 2011 came with more challenges for most businesses because of the world economy. However, with your support we came through it and continued to strive in many areas and add value and innovation.

Our marketplace, yet again, changed shape in 2011 with many smaller security operators dropping out the market and fewer specialising in risk, loss and guarding and even more mergers and acquisitions.

2012 will be yet another challenging year for Kingdom, however if we continue to win and retain business and continue to provide a quality service supported with robust systems, innovation, the right profit margins, and added value we believe we will come through 2012 in a strong position.

We look forward to enjoying the 2012 journey with you.

Have a great 20012 from all within the Kingdom team.

In the interim, below is a snap shot of our 2011 success stories:-
   
Accreditation, Quality & Business Continuity
  • Recognised as a Top 20 UK Security Provider (based on turnover)
  • Plimsoll report Kingdom as one of the strongest industry providers
  • ACS: Achieved top 15% score (117) and became an ACS Pacesetter and excelled in staff and client welfare (6th year running)
  • Passed EN ISO 9001 quality audit (NO non conformances – 7 yrs)
  • Retained Safecontractor accreditation
Organic & Acquisition Growth
  • 56% increase on sales
  • Major contract wins and retention including Ikea, Home Group & UK Mail

  • Acquired FSG, Concept Security, Alamo Security, Protocol Security & Group Response
Staff Focus

  • 51% increase in staff
  • Pathway to knowledge Developing each individual’s skill base and knowledge
  • Web site “Staff Zone” launched
  • NVQ’s for all launched
  • “Blue Ribbon” Team Leader division launched.
  • C-IT (communication, information & technology) Stand alone PC & IT access for everyone
Customer Focus
  • Web site “Customer Zone” launched
  • Employee tracker launched Check key employee information, anytime
  • New northern & southern office opened plus 8 Area Coms bases
  • New Report Action Action Unit (RAU) formed (matters requiring immediate attention handling)
  • 43% increase in Site Team Leaders across the UK