News

Inside Kingdom – New report & action team (RAU)

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Kingdom is a successful business because we react and make swift or important decisions.

Our new dedicated in-house Report Action Unit (RAU) supports this ethos and is an integral part of our quality programme to react (within 1 hour), communicate and close any “matters for action” which stretch from a commendation and uniform request to a serious 999 incident.

RAU key benefits:-

  • Reacts, communicates and closes all matters requiring action (PPE request to 999 emergency call)
  • Dedicated in-house team
  • Supports our field Managers and operation across the UK
  • Provides centralised service history note tracking
  • Any item of a serious nature E.G. serious incident is escalated to RED status / Director level
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