News

Kingdom’s Safe Contractor Accreditation Renewed

Kingdom is happy to announce that we have once again been awarded accreditation from Safecontractor for its commitment to achieving excellence in health and safety.

Safecontractor is a leading third party accreditation scheme that assesses health and safety arrangements and recognises very high standards in health and safety management amongst UK contractors.
Many major clients recognise the scheme and accept the Safecontractor certificate as confirmation of competency.
Safecontractor accreditation enhances Kingdom’s ability to attract new contracts and its commitment to safety is viewed positively by its insurers when the company liability policy is up for renewal.

Under the scheme, businesses undergo a vetting process which examines health and safety procedures and their track record for safe practice. Those companies meeting the high standard are included on a database, which is accessible to registered users only via a website.
Client-organisations who sign up to the scheme can access the database, enabling them to vet potential contractors before they even set foot on site. These clients agree that, as users of the scheme, they will engage only those who have received accreditation.
Over 210 major, nation-wide businesses, from several key sectors, have signed up to use the scheme when selecting contractors for services such as building, cleaning, maintenance, refurbishment or electrical and mechanical work.
Kingdom’s accreditation is valid from the 12th October 2018 until the 12th October 2018 and is awarded for the following services:
  • Deep cleaning
  • Grounds & car park cleaning
  • Janitor
  • Office cleaning
  • Carpet cleaning
  • High level building exterior cleaning
  • Recruitment agency
  • Security guards
  • Window cleaning by ladder access
  • Window cleaning by mobile elevated work platforms
  • Window cleaning by water-fed pole
  • Window cleaning from ground level
If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk

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Capital Concierge Offer Remarkable Customer Service

If you are seeking concierge services in the UK, Capital Concierge is all you need to blossom your business. Here, we ensure that your clients and guests receive the best customer service during their time at your premises. Our highly trained colleagues have the experience and ability to offer personalised services to every customer. We understand that paying attention to personal details is a crucial step to retaining a strong rapport with your clients. Some of our wide range of concierge services include;

Warm Welcome
The first impression is indispensable, and it determines your guests’ opinion about your organisation. And is the reason why at Capital Concierge, we will professionally welcome and engage with your visitors while ensuring that their needs are personally attended.

Brand Representation
Our assigned personnel will be brand ambassadors for your company as well as ours and we will ensure that both reputations are upheld to the highest standards. We will assign you professionals from our team who will have first-hand information about your organisation, the services offered and the expectation of your clients. We ensure that we uphold your status and with time, elevate it to greater heights.

Attention to Details
It is at times easy to overlook some of the small details such as;

Seating
The seating arrangement of the reception is essential in managing the traffic of the guests. The seats should be organised and comfortable. If possible, our lifestyle manager will ensure that they should match the colour theme of your company to create a unique atmosphere.

The Floor
The floor should always be kept clean and tidy which is the reason why you should ensure that you hire a concierge company that will guarantee that a janitor is assigned to always keep the floor clean 24 hours a day.

Décor
The décor adds to the professional touch. Here at Capital Concierge, we will ensure that there is always fresh and well-arranged flowers. More so, we will assure that your company name and logo are incorporated into the décor of the reception by using screens and blinds. Thus your visitors will notice the sense of your company’s brand as soon as they enter the door.

Added Touches
Adding a few personal touches can go a long way to transforming your customer experience.  And this is the reason why we recommend adding stationary with the company brand and refreshments. You could also add complementary newspapers or magazines to keep your guest entertained as well as low-level music and air refreshers.

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk

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Neil Celebrates a Decade at Kingdom!


Neil, (pictured right) our hard-working Business Analytics Manager, is celebrating 10 years at Kingdom!

We are pleased when any of our colleagues reaches such a milestone and would like to thank him for all his work over the last 10 years.

He is thought of very highly by our colleagues for the way he approaches his job in a friendly manner and positive approach. We could not be prouder of Neil and all he has contributed to both his position and to Kingdom.

John Owens, Head of National Operations Centre, had this to say:
“The award reflects our appreciation for your dedication over the years and is a symbol of your personal and professional achievements.
Please know that you are an important member of our team and your abilities and contributions will be an important part of our continued success.
Thank you for all that you do and please accept our best wishes on your anniversary of employment with Kingdom Service Group.”

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk

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Kingdom Extend Wigan Athletic Partnership


We are thrilled to announce that Kingdom and Wigan Athletic will continue our long-term partnership until the end of the 2018-19 Sky Bet Championship season.

We have supported the Latics both on and off the field for many years and our partnership with the club sees extensive branding at the DW Stadium.

Jonty Castle, Wigan Athletic Head of Business Development and Customer Experience, had this to say on the extended partnership:

“We are delighted to extend our partnership with Kingdom, who continue to be important supporters of the football club.

Football clubs like ours, at the heart of their community, take great pride in working with supporters of our club who have shown a loyalty and commitment to us historically and Kingdom are a fine example of a continued successful partnership that we enjoy.”

Terry Barton, CEO at Kingdom, added:

"I have personally supported the Latics for over 40 years and have witnessed the dramatic rise from very humble beginnings to the stature of the Club as it is now. We have followed a similar path, growing into a large national service provider you can always rely on. I am delighted to see the Kingdom name on the East Stand of the DW Stadium.

All of us here at Kingdom wish Wigan Athletic the best of luck this season and the future ahead!”

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk

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Mental Health Awareness


Mental health awareness is a major topic of discussion. With this, we would like to offer our support to all our colleagues by showing what Kingdom can do for you.

Our mental health awareness leaflet is available HERE

The leaflet includes helpful information for anyone suffering with mental health issues, by explaining the common types of issues faced and to help give a better understanding of mental health. The leaflet also goes into detail of what Kingdom can do for you, in regard to dealing with mental health issues in a workplace environment and how we can look to assist you in a number of ways.

Helpful Websites:
CBT Online - Free cognitive behavioural therapy including resources such as worksheets and mp3s.
Elefriends – An online community to share experiences.

Mental Health Apps:
Healthy Happy App – Consists of reflection exercises to assist making mindful decisions.
Mood Panda – Allows people to track their moods.
Sleepio – App able to track sleep management.

Useful Contacts:
The leaflet offers helpful contact information such as;
• The 24 hour line to the National Operations Centre – 01744 815 936.
• Contact number & email addresses of our Absence Management team (Mon – Fri 09:00 – 17:00hrs) – 01744 697 959 matthew.parry@kingdom.co.uk, hr@kingdom.co.uk

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk

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Kingdom Provides Cleaning Services to Ashfield

We are delighted to have started providing commercial cleaning services to Ashfield – a global leader in commercialisation services for the healthcare industry, with more than 7,000 employees across 24 countries.

Kingdom began providing Facilities Management cleaning services at Ashfield on the 17th September 2018. As part of this new contract, we have endeavoured to ensure that the designated locations in our client's office are cleaned to the highest standards and that any cleaning duties required of us are completed whilst on site.

Kingdom is one of the UK’s top-performing and most highly-accredited providers of national Facilities Management solutions. We are equipped to support even the most complex public-facing environments.

First impressions count. That’s why we always ensure clean and hygienic premises reflect the qualities of an organised, welcoming and professional business. We deliver the highest standards of cleanliness, regardless of how demanding your environment is.

Find out why our Facilities Management is unique and sets us apart from our competitors. Click here for a quick and easy quote

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk

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Kingdom Services Group is delighted to announce our newest service – The FM Store!


 The FM Store is a one stop shop for all your cleaning and hygiene supplies. Our unbeatable service is second to none, we stock the very best in cleaning and hygiene supplies at economical prices.

Visit The FM Store’s easy to use website here and you’ll soon discover what sets us apart from the competition.

Easy to Order
Ordering is simple, with both telephone and online ordering an option. Feel at ease ordering with us through our easy to use website or speak to one of our helpful staff, on hand to support you through the simple process. Our staff have extensive training on all of the products that we offer to help you make the best decisions for your business.

Free Delivery
Delivery is free and will arrive within 48 hours! Reliability is our aim, whether you’re a single site or multiple site business, we guarantee a service like no other. The FM Store will ensure that from start to finish, you’ll be 100% satisfied. Saving you money on delivery isn’t our only aim, with our budget control system, we’ll ensure you never over spend when ordering our products.

Innovation
Our state of the art vending solution gives you total product control, alerting you automatically when stock is low. Not only this, but an order is created to replenish supplies automatically too! Saving you both time and money. Our vending solutions cut spend by 20% - 40% through precise accountability and reports on all usage are easily accessible for you to view via email. No software needed.

Environmental Commitment
The FM Store is highly committed to reducing our carbon footprint. We strive to use environmentally friendly cleaning products and procedures. The FM Store has gone to considerable lengths to source only the best cleaning products that are ethically produced friendly and meet our high standards for quality.


“We always deliver a perfect service. From start to finish we promise easy ordering, free delivery and knowledgeable staff ready to support you. We make sure The FM Store leaves you 100% satisfied with our service. We’re proud to not only deliver a service that benefits the customer, but to be at the forefront of new technology and innovation.”
Howard Barton, The FM Store Manager
If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk

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Kingdom Services Group, Preferred Supplier of CBRE


CBRE has awarded Kingdom the prestigious status of preferred supplier. Needless to say, the swell of pride at Kingdom could be felt for miles around the Haydock based National Support Centre based headquarters when the announcement was made.

Kingdom is absolutely delighted to be awarded with this status by a company with the amount of history and prestige CBRE holds and we could not be more proud of this amazing achievement. It really is a recognition of hard work, dedication and market standing within the industry that has led Kingdom to this award, and it will ultimately support the growth of both businesses.

The relationship between CBRE and Kingdom Services Group has directly led to this award of a multi-million pound project which started on Monday 10th September with the TUPE and mobilisation of 5 CBRE sites from current security incumbents over to Kingdom with a further 2 more starting later this year.

Andy Ellis, Business Development Manager at Kingdom commented;

“Kingdom Services Group is extremely excited about this new opportunity to work closely with CBRE's team, to maintain and build new relationships, and of course to deliver exceptional services for all their security and facility management needs.”

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk

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Paul Andrew - Special Recognition Award


We are always pleased to hear about one of our colleagues going over and above to ensure a brilliant delivery of service. We take a look over the kind words and recommendations left by our clients each month in order to award a number of these colleagues with our Special Recognition Award.

We had no shortage of recommendations, as with every month, and have chosen Paul Andrew for his determination, commitment and resilience in his approach to his new role. Read all about Paul’s new role in his recent employee focus. Congratulations Paul!

Paul has a great work ethic and always gives 100% commitment to the role.

Needless to say, we at Kingdom are very proud of Paul for all he does and we are delighted to award him with one of our Special Recognition Awards.

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk

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Kingdom achieve maximum score in major audit

Kingdom has recently taken part in the annual audit for the SIA (Security Industry Authority) ACS (Approved Contractor Scheme) assessment, for the twelfth year in a row. We are thrilled to announce that we have achieved a maximum score possible to Kingdom Services of +168!

This outstanding result places us in the top 1% of security companies audited, meaning we are officially one of the very best security companies in the entire UK.

The Security Industry Authority (SIA) is the organisation responsible for regulating the private security industry. It is an independent body that reports to the Home Office and covers the whole of the United Kingdom. The SIA has two main duties. The first is the compulsory licensing of individuals that undertake specific activities within the private security industry. This includes manned guarding (including security guarding, door supervision, close protection, cash and valuables in transit, and public space surveillance using CCTV) and key holding. Being licensed by the SIA means that private security operatives are ‘fit and proper’ persons who are properly trained and qualified to do their job.

The other key role of the SIA is to manage the Approved Contractor Scheme (ACS). This is a voluntary scheme and was established by the SIA to form a set of operational and performance standards for private security companies, measuring them against independently assessed criteria. The objective of the Approved Contractor Scheme, according to their website, is to “raise performance standards and to assist the private security industry in developing new opportunities.” It gives organisations the opportunity to distinguish themselves as being among the best providers of private security services in the UK, and thus gives their clients confidence and trust in them. We are more than happy each year to take advantage of this opportunity to demonstrate that we are one of the very best security companies in the whole country.

To be accredited under the scheme, security companies must voluntarily submit themselves for annual inspection by one of UKAS inspection bodies appointed by the SIA to carry out the task. They are then assessed and given a score. They must achieve a score of at least zero (which is a minimum score) to receive ACS accreditation.

Commenting on this outstanding result for Kingdom, CEO and founder Terry Barton BA (Hons) said: “A fantastic result achieved again and for the 12th year running. All at Kingdom should be very proud. This is the result of the continued extremely hard work and effort of every colleague who works for Kingdom. To achieve a maximum score is an incredible achievement and demonstrates the continued growth and success of our company...

...This result demonstrates not only the professional services Kingdom offer, but most importantly the colleagues within it, and we would like to say a huge thank you to everyone in Kingdom who has contributed towards this outstanding result.”

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk

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Team Leader of the Month Award - August 2018



As everyone knows, a company is only as good as it’s colleagues, and we know our services are made the very best they can be by the hard work and dedication our colleagues put into their roles. It is with this in mind that we are pleased to give our Team Leader of the Month Award for August, along with our heartfelt praise, to Leanne Everson-Hind.

Leanne has continually been a huge help and always been around to support her colleagues. She has tirelessly helped with recruitment and induction training and has always given 100% commitment to her role.

Leanne will be awarded with a trophy, certificate & store vouchers and, as with each winner of Team Leader of the Month, she will be entered into an annual competition along with every other monthly winner of the award.

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

    • Security Solutions
    • Facilities Management
    • Concierge
    • Recruitment
    • Local Authority Support

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk/

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Kingdom Secure a Final Place!

You may have heard that we’ve recently entered into the annual Security Fire & Excellence Awards. We're thrilled to announce that we have made it through to the final!

We truly believe that our professionalism, responsibility to customers and our colleagues plus our consistency of service sets us apart from the competition. To be finalists demonstrates not only the hard work and dedication of our company, but continues to show the growth of Kingdom.

Supported by IFSEC & FIREX the Security Fire & Excellence Awards are now in their nineteenth year and recognised throughout the UK in highlighting the premier companies and projects in the security and fire sectors. The awards themselves will be presented at the London Hilton on Park Lane on Wednesday 21st November 2018.

There have been a few categories changed this year in order to make the awards more focused on the people and teams within the companies entered. Kingdom are finalists in the following category;

“Security Guarding Company of the Year Over £25m Turnover (With £25m or more turnover in financial year 2017/18)"

The competition is tough, but, whether Kingdom wins or not, we already feel a tremendous sense of pride at being in the final for the awards.

If you would like to find out more about the various services Kingdom offers be sure to take a look at our;

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk

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Colleague of the Month Award - August 2018

As everyone knows, a company is only as good as it’s colleagues, and we know our services are made the very best they can be by the hard work and dedication our colleagues put into their roles. It is with this in mind that we are pleased to give our Colleague of the Month Award for August, along with our heartfelt praise, to Jordan Matthews.

Jordan, a shift supervisor at The Malls, has been extremely supportive and always offers help and guidance to all that need it. He has embraced the changes and his calming demeanour is a huge asset. He has supported the new site manager, offered his time to come up with new ideas for rosters and continually worked hard to ensure the team work as one. Thank you Jordan.

“Jordan is a very amiable chap, very polite, eloquent and smart.
He is a very good Supervisor and has had a very calming effect on the other members of staff, Jordan supports his Site Manager - Graham Akerman 100%, and it’s nice to know we can trust him with anything he is tasked with. A very valuable member of the Malls Team.” – Sue Harris, Centre Manager.

Jordan will be awarded with a trophy, certificate & store vouchers and, as with each winner of Colleague of the Month, he will be entered into an annual competition along with every other monthly winner of the award.

If you would like to find out more about the various services Kingdom offers, be sure to take a look at our;

Security Solutions
Facilities Management
Recruitment
Concierge
Local Authority Support

Or, if you prefer, please call 0845 051 7700 or visit http://www.kingdom.co.uk/